To ensure that everyone travelling with Norwegian has a smooth, comfortable flight that departs on time, the company has implemented the Norwegian new luggage policy.
Norwegian, is a Norwegian low-cost airline and Norway‘s largest airline. It is the third largest low-cost carrier in Europe behind easyJet and Ryanair and the ninth-largest low-cost airline in the world, the largest airline in Scandinavia, and the eighth-largest airline in Europe in terms of passenger numbers.
The airline was voted the World’s Best Long Haul, Low Cost Airline by passengers in the SkyTrax World Airline Awards five years in a row. However, judged by data from the Civil Aviation Authority, Norwegian also suffers the most complaints.
Under the Norwegian new luggage policy all customers, regardless of ticket type, can take one under-seat bag to be stored under the seat in front of them. If customers don’t need any additional hand baggage, they can choose Norwegian’s LowFare ticket at no additional costs.
As a part of the new policy, Norwegian has also increased the size of the under-seat bag, increased the weight of checked baggage from 20 to 23 kilos and increased the total combined weight of hand baggage for Flex and Premium tickets from 10 to 15 kilos.
Hand baggage and ticket types:
LowFare: Passengers with LowFare tickets can now only take one under-seat bag. If they wish to take more, they need to purchase an overhead cabin bag, add checked baggage or select a different ticket type. An overhead cabin bag can be purchased up to four hours prior to departure. The maximum weight of the under-seat bag is 10 kilos.
LowFare+: Passengers with a LowFare+ ticket can take one overhead cabin bag, which can be stored in the overhead lockers, in addition to the under-seat bag. The maximum combined weight is 10 kilos. If the cabin is full, LowFare+ customers’ hand baggage will be checked at the gate free of charge. For those who wish to secure space for their hand baggage in the overhead lockers, Priority Boarding can be added to their booking and they will be amongst the first to board the aircraft. LowFare+ customers can also take one checked bag with a maximum weight of 23 kilos.
Flex/Premium/PremiumFlex: Passengers with a Flex, Premium or PremiumFlex ticket can take one overhead cabin bag, which can be stored in the overhead lockers, in addition to the under-seat bag. The maximum combined weight is 15 kilos. In addition, Flex, Premium or PremiumFlex customers can take two checked bags with a maximum weight of 23 kilos each.
Norwegian encourages customers to be on time for boarding to ensure those with overhead cabin bags have early access to the overhead lockers to take advantage of the Norwegian new luggage policy.